💳 Refund Policy 2025 - On4t.io

Last Updated: October 05, 2025

1. Service Delivery Guarantee

On4t.io guarantees professional service delivery for all our TikTok analytics and creator tools:

• Real-time TikTok creator analytics and insights
• Professional video enhancement and optimization
• Advanced health checker and performance metrics
• Premium creator discovery and trend analysis
• Professional-grade API access and data
• 24/7 technical support and assistance

2. Refund Eligibility Criteria

Refunds may be considered under specific circumstances:

2.1 Technical Service Failures

• Complete service unavailability for 72+ consecutive hours
• Critical features non-functional for 48+ hours
• Data accuracy issues affecting core functionality
• Security breaches affecting user data integrity

2.2 Billing and Payment Errors

• Duplicate charges processed in error
• Incorrect plan billing or pricing errors
• Unauthorized charges due to system malfunction
• Currency conversion errors in international billing

3. Non-Refundable Circumstances

Refunds are not available for the following situations:

3.1 Subscription Changes and Cancellations

3.2 User-Related Issues

• Change of mind or buyer's remorse
• Lack of understanding of service features
• Personal financial circumstances
• Failure to use purchased services
• User account violations or suspensions
• Sharing account credentials with unauthorized users

3.3 External Platform Changes

• TikTok policy updates or API changes
• Third-party service modifications
• Government regulations affecting service availability
• User's TikTok account issues or suspensions
• Regional restrictions or access limitations

3.4 Normal Service Operations

• Scheduled maintenance and updates
• Minor service interruptions under 24 hours
• Feature improvements and enhancements
• Data refresh delays during peak usage
• Temporary API rate limiting

3. Purchase Acknowledgment

By clicking "Purchase" or "Buy" you are confirming that:

• You understand this is a NO REFUND service
• You will NOT request any refund for any reason
• You will NOT dispute charges with your bank
• You will NOT file chargebacks
• You accept full responsibility for your purchase
• You have read and agree to this policy completely

4. Chargeback and Dispute Policy

5. Why No Refunds

Our no-refund policy exists because:

• Services are delivered instantly and digitally
• Resources are consumed immediately upon purchase
• Third-party API costs are incurred instantly
• Services cannot be "returned" once delivered
• Clear service descriptions are provided before purchase
• Our business model is based on no-refund pricing

6. Service Delivery Guarantee

While we don't offer refunds, we guarantee:

• Services will be delivered as described
• All features will function properly
• Technical support will be provided
• Service quality will meet our standards

7. Professional Customer Support

Our dedicated support team provides comprehensive assistance:

• Email: [email protected]
• Priority support: [email protected]
• Response time: 2-6 hours for premium users, 24 hours for free users
• Technical assistance and troubleshooting
• Refund request evaluation and processing
• Account management and billing support

8. Legal Binding Agreement

This policy is legally binding. By using our services you:

• Waive all rights to refunds permanently
• Agree to binding arbitration for any disputes
• Accept our local court jurisdiction
• Agree to pay our legal costs if you breach this agreement
• Cannot claim ignorance of this policy

9. Account Termination

If we terminate your account for policy violations:

• No refunds will be provided
• All access is immediately revoked
• No compensation will be given
• Account data may be permanently deleted

10. Service Changes

We may modify or discontinue services without refunds:

• Feature changes do not qualify for refunds
• Service discontinuation provides no refund rights
• Price changes do not affect existing purchases
• No compensation for service modifications